The Fine Print

Aeoncademy is committed to Education through Creativity.

To this end, there are some requirements we have of Parents & Carers of children in our service, and of the children in our service themselves.

 

Arts Creative Upcycle Holiday Program Summer Fun

Conditions

Non-attendance/Absentees

Non-attendance/absences at the program are charged.

Please notify the Aeoncademy Front Office by 2:30pm on the day of the absence by phoning 02 6142 3268. If notification is not received, a fee of $10.00 may be applied to your account.

See service type specific details below for conditions re. cancellation and changes.

Late pick-up

If no parent or guardian has arrived by 6.01pm, a flat $20 late fee is charged. An additional fee is also charged of $2 per minute thereafter up until child is picked up/handed over to CYPS.

After-School Specific Conditions

Booking types

All After School specialised creative program bookings are Permanent bookings.

All After School early years program bookings are Permanent bookings.

After School foundation Program bookings may be Permanent or Casual.

Permanent bookings

Permanent enrolments are ongoing for the school year. We do not swap or suspend permanent bookings. Permanent bookings are held in suspension during Vacation periods.

When ceasing, or reducing permanent bookings, 14 days written notification is required, if your child is not attending during the notice period please advise the program.
Staff are not authorised to accept verbal changes.

Public holidays and non-attendance/absences at the program are charged.

Casual bookings

Casual After School bookings can be made from 24 hours up to 2 weeks in advance and are subject to availability.

Casual After School bookings are charged an additional 10% on top of the Permanent bookings.

At least 24 hours’ notice is required to cancel a casual booking; otherwise non-attendance/absences at the program are charged.

A fee is charged for cancellations or reductions in casual bookings.

Cancellation or Changes to bookings

A cancellation or change fee is charged for cancellations or reductions that are to come into effect during a current term.

When ceasing, or reducing permanent bookings, 14 days written notification is required; otherwise non-attendance/absences at the program are charged. If your child is not attending during the notice period please advise the program.

At least 24 hours’ notice is required to cancel a casual booking; otherwise non-attendance/absences at the program are charged.

Staff are not authorised to accept verbal changes.

Payment

Accounts are addressed on a term-by-term basis.

Payment for each term must be finalised before the last day of that term.

Payment for all finished terms must be finalised/received-by-Aeoncademy before a child may attend any session/day of a subsequent term.

Knight's Templar
But that’s not fair!?

Before School Specific Conditions

Before School bookings may be Permanent or Casual.

Until further notice the Specialised Program is offered as a no-extra-charge complimentary enrichment.

All other conditions as per After School, above.

Vacation Specific Conditions

All Vacation bookings are non-permanent bookings.

A cancellation or change fee is charged for cancellations or reductions that are to come into effect during a current vacation period.

When ceasing, or reducing vacation bookings, 48 hours written notification is required; otherwise non-attendance/absences at the program are charged. If your child is not attending during the notice period please advise the program.

Staff are not authorised to accept verbal changes.

Payment

Payments for vacation bookings are to be up-front, i.e. payment made before attendance commences.

All residual payments for vacation bookings must be finalised by the last day of attendance..

Payment for all completed vacation bookings must be finalised/received-by-Aeoncademy before a child may attend any session/day of a subsequent vacation period.

Extra Needs

Aeoncademy is committed to including all children and meeting the extra needs of children who come along with behavioural conditions or social difficulties that require consideration or special attention, where possible. We work hard to accommodate the needs of such children so that they may attend and have the same (or as similar as is possible) experience to their peers within the practical limitations imposed by the child’s personal requirements.  

If parents identify during enrolment that their child has extra needs then the centre will meet with the parents to identify the degree of extra needs the child may have, discuss strategies to manage them, and if relevant inform them of the kinds of assistance we can provide.

This process is carried out before any Selection is confirmed and the child is guaranteed a place at Aeoncademy.

Aeoncademy reserves the right, at any point up to and including in the middle of a Session, to cancel a Booking/Selection and refuse a child if extra needs are identified and the parents are not prepared to work with team members to ensure they can be met. We also retain the right to decide which specialised class a child is suitable to attend.

This is vital for ensuring the wellbeing of our staff, our students, and our surrounds, as well as the child themself.

Account Management

Families are responsible for keeping their Hubworks! account with Aeoncademy up to date with contact information, CCMS information (if applicable) and children’s medical and alert conditions.

Families are responsible for ensuring that their payments are enough to cover the attendance of their child, taking into account expected CCMS payments.

Families are responsible for the full fee, however Aeoncademy recognises that CCMS payments (such as Child Care Rebate and Benefit) are very likely to come through. Just be aware that if in your case it doesn’t, you’ll be on the hook.

Aeoncademy can’t deal with Centrelink on your behalf.

You may request an account review at any point, which will cost $20.00

You can read more about Account Management here

Lateness (or failure to pick up children).

We recognise that we are acting in loco parentis to all attending children and that we have duty of care to ensure their safety. Therefore if a parent/carer is late, Aeoncademy requires two staff members to stay past 6.00pm to look after their child/ren.

Parents/carers must advise Aeoncademy if they are running late. If the centre has not been advised of a late collection and/or a child is not collected by 6.00pm, a late collection fee of $20 will be incurred and then a fee of $2 a minute will start to accrue.

The following procedure will also apply:

1. Immediately after 6.00pm, a phone call is made to the child’s parent/carer.

2. If a parent/carer is not reached after a further 10 minutes, the emergency contacts specified on the child’s enrolment form are contacted.

3. If after: a) 30 minutes from closing (6.30pm) no contact has been made with either a parent/carer or emergency contact or b) if contact has been made with either a parent/carer or emergency contact, or if a parent has called to advise they are running late, but has not turned up after one hour the Child and Youth Protection Service will be contacted who will then come and collect the child. The responsibility of Aeoncademy’s staff ceases at this time and C&YPS will contact the parent/carer. Please don’t do this!

Hats

En Plein Air - Summertime Sunshine seems to be a theme

When it gets sunny out, we require children wear hats. If they weren’t provided with a hat at the beginning of the day, they will be provided one of our spare hats. If you don’t want your child to wear a spare hat, send them along with one of their own. Simple as that.

Food

Aeoncademy strives to provide a nut free space but for safety’s sake anaphylactic children and their families are required to provide their own meals.

We also require that nuts not be brought into the centre. Not any. Not at all. Sorry.

Aeoncademy is a Nut Free Space. We have children in the service who have been diagnosed at risk of Anaphylaxis.

Aeoncademy is committed to healthy eating and so provides in-house cooked and prepared morning teas, lunches, and afternoon teas (only afternoon tea in the after school ‘Bridging’ session). These meals are provided by The Scrumpers Garden – and you can find out all about it here.

Aeoncademy provides these meals gratis.

Diseases and Illnesses

Now we get a little mucky.

Aeoncademy has a duty of care to ensure that all persons are provided with a high level of protection against infectious disease during the hours of the service’s operation.

Protection includes:

Notifying children, families, staff/carers, local community or the relevant health authorities of a diagnosed infectious illness or disease; and

Excluding staff and children with contagious diseases in line with the Department of Education and Training Policy Infectious Diseases – Outbreak Procedures and Exclusion Periods 2007.

In short, we’ll let you know if there’s a disease outbreak here at the service (duh), but you need to not send your child in if they have a serious communicable disease. It helps keep all of us healthy.

If a child is discovered to have been sent along with an exclusory disease, we will contact the parents to end the session as soon as possible, and the session will still be charged.

Electronic Devices

Aeoncademy asks that children not be sent along with recreational electronic devices, such as media players, electronic gaming units, Cameras and other handheld electronic devices. These represent both a distraction from the educational content of our programs, and an unnecessary risk of damage or loss in the service – it’s very easy to drop an iPod, and we don’t want to be responsible for that (we’re too busy with more exciting responsibilities).

That said, we’re not monsters. If a child has a mobile phone to contact their families in emergencies, that’s fine. We’ll happily take care of it in our secure office, and return it at the end of the day.

For the safety of all the children in the service, calls to children must come through the office, 6142 3268.

Extra Charges

Pick-up charge (from YPS Montessori & Preschool)

$9

Casual booking charge

10% of fee times the number of sessions

Late pick-up charge

$20 flat rate + $2 / minute, as current

Notification failure charge

$15 per instance

Extra accounting or admin charge

$25

Cancellation or Reduction fee

$15 per instance

Late payment fee

$15